Strategic Quality Management and Customer Satisfaction Riordan Manufacturing

A firm?s ignorance to the importance of choice in its general strategic objective go forth definitely own the dying of a comp whatsoever. gauge plays an important role in the mastery of a business, because it helps elevate the firm?s war-ridden environment. feeling management and node satisfaction atomic sum up 18 key elements to any firms? business strategy. According to Burrill and Ledolter (1999), in feeling management every(prenominal) organization should perform six whole step ?related activities. These are quality course of studyning, quality bear, quality improvement, quality assurance, quality audit, and quality assessment. Riordan Manufacturing is an industry leader in the field of plastic blastoff molding (UOP, 2008). The corporation self-exaltations its state-of-the stratagem design capabilities enabling them to form innovative plastic designs and earning the company international recognition. The objective of this newspaper is to talk of Riordan?s strategic quality management and initiatives to acquire customer satisfaction. The paper will discuss how quality is conjugated to Riordan?s strategic aim and strategic objectives. An analysis of Riordan?s process improvement project will also be given, in addition to discussing the tools and techniques use to measure quality and customer satisfaction. Lastly, the paper will discuss quality assurance and how Riordan?s process improvement protrude is related to the company?s strategic plan. Role of Quality in Riordan?s strategic Plan and Strategic ObjectivesRiordan takes pride in their attention to detail, thoroughgoing precision, and quality control. Quality control is a tool for change performance and is the driver slowly Riordan?s strategic plan and objectives. Riordan involves all levels of their 550 employees when it comes to their integrated come along to improving quality. With the customer of all time in the headway of their mind, Riordan set goals that help them achieve their $46 annual earnings. An patte! rn of a current goal that Riordan has is its exertion to consolidate entropy in order to deliver what is... If you privation to get a full essay, order it on our website: OrderCustomPaper.com

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