Wells Fargo Analysis

MERCK & COMPANY INC.1. The commercializeing mix A. Product / inspection and repair well Fargo is an Ameri deal trust that provides fiscal run to its clients by break through northeastward America and Internation bothy. Our commercializeing mix starts with the description of the service mix of the warm swell Fargo. This club gathers different ranges of work offered to the merchandise place to ascertain the customers withdraw and expectations. well Fargo counts nine different kinds of coast services to argue in the pecuniary manufacturing.Ranges of services intrusting (Debit, credit card, Checking and saving account) * Brokerage (Facilitate the buy and selling of fiscal securities) * Insurance * Wealth management * Retirement services * Investments * Mortgages (4000 in 2009) * Consumer finance services (fiscal advice) * Well Fargos fiscal Securities protective cover business (merger advice, stock and bond underwriting, loan syndications, and fixed-income trading) B. Price We do non confine any information about the price of the services in the case study. C. Place swell Fargo has a wide-cut presence throughout the US grunge.Headquartered in San Francisco, the connection is decentralized to provide an optimization of the geographical coverage. Therefore, e in truth(prenominal) local rise up Fargo store is alike the headquarter for satisfying e very(prenominal)(a) their customers. The decentralization is an impressive strategy when a company tries to have an effective wide presence on any market. This strategy has made the improvement of umpteen of the S push asidedinavian governing bodys or institutions. Indeed, it drop outs any company, like Wells Fargo to draw closer to its customers and be able to understand and meet better their necessitys and expectations.As we behind see from the case, the company is doing well with its statistical distri besidesion and the customers service in general, it has even been rewarded Reta il fixer of the year according to US rimer. Consumers want and need a coin pious platitude office burn down to the place where they live or where they work. The bank company must be strongly present in the quite big city and in the metropolitan bea where the train for the financial services is important. That is why Wells Fargo has bourgeoned a wide distribution, in the US domestic market, throughout more(prenominal) than 6,700 sell stores in 40 states in widely in North America.The acquisition of Wachovia is a wear out of a unfermented distribution strategy to reach more consumers with an hatched presence on the market. Now, Wells Fargo has branches al roughly alone the states from the east to the West both in the North and the South. This acquisition has allowed Wells Fargo to extend its presence in the east initiate of the US, which represents a capacious part of the financial market. Indeed, Wachovia had a strong presence in the part of the US especially in Co nnecticut, Florida, Virginia, North and South Carolina. 6,700 Banking Stores 3,296 US Wells Fargo Banking stores * 3,314 US Wachovia Banking stores * 90 Other financial branches Finally, in addition to the classical distribution channel, Wells Fargo use the electronic distribution with its online website where customers coffin nail be conscious and have an access to some services like checking accounts, make outfit transfer, plan a rendezvous with a financial adviser D. localisation Without information about promotion, we chose to develop a part about aligning that is, in fact, a sub part of the promotion.In marketing, smirching is the process by which marketers try to create an run into or identity in the minds of their backside market. seating on the global market with a presence in Canada, in the Caribbean, Latin America and other countries, Wells Fargo is especially rivet on the US national market. In 2008, after the acquisition Wachovia, a Wells Fargos press release sa id that the company was the some Extensive Financial Services company, Coast-to-Coast in biotic community banking. Wells Fargo is widely recognized in the financial industriousness.The company has built a very credible reputation with its promotional campaigns, its track records and the customer loyalty. The statistics found on the industry and government sources clearly show its surface and brand image * 41st revenue among all US companies ranked by flock * 17th intimately profitable company in the US * thirty-third Largest employer in the US * 18th most respected company in the world as ranked by Barrons * abdominal aortic aneurysm credit-rated by Moodys * The only standard & Poors AAA bank in the US * Among the top 50 companies as ranked by Diversity Retail Banker of the Year according to US Banker * Number-one mercenary really estate lender * 18th among the worlds most valuable brands according to the Financial Times Wells Fargo tries to communicate to its customers, how lots they argon important for the company, saying that they are the center of everything they do. The mission is nowadays to improve the quality of the services. Indeed, the company is, according to the CEO, Mr. Kovacevich, affluent developed and bounteous big. The services are now provided with an easy access for the consumers.Now the direction to demand is the quality provided We are a big company. We give continue to put forward non to become bigger but as a allow of getting better Regardless of how big we are and how much territory we cover our team shares certain values that break us together wherever we are and whatever we do. Wells Fargo puts considerable furiousness on its culture in brand image toward the customers. It wants to be cognise as a financial partner, for outstanding services and sound financial advice, satisfying all of their financial needs and helping them to succeed financially.The company even considers its customers as friends. However, the co mpany, does not only communicates to its customers but also with * Its employees, coitus them how much they are important for the company. Indeed, Wells Fargo wants to be known as a company that believes in its people as a warlike advantage over the competition, a majuscule place to work, and as an employer of cream that unfeignedly care about them * Its communities, promoting the economic advancement of each partners including those not yet able to be economically self-sufficient.Being seen as a community attractor in economic tuition, in services that promotes economic self-sufficiency, culture and social services is a necessity. * Its shareholders, insuring them that investing in Wells Fargo will be a great investment with financial results among the entire pot 500 and with the Moodys credit-rated of AAA (the high schoolest possible one) 2. Customers Analysis and Target Market The Wells Fargos target market gathers more than 25 million customers across the USA, and mul tinationally.Demographically, the firm does not really have a specific target, and wants to provide financial services to all consumers who need either rich people or those who have financial difficulties. Geographically, the customers are divided up over 40 US states out of the 55. Mostly dictated in the metropolitan area, they are concentrated near the cost (both East and West). However, Wells Fargo, quiesce provide its services in the less dense areas, where people need to have an access to a bank for community banking services.About buyer motivations and expectations, we noticed that customers are looking for efficient, authoritative and adapted financial services and advice from the company. They expect good quality services and want from the bank the ability to meet their needs and expectations. Wherever they are, the consumers need to have an easy access to financial services in the bank office and in the Internet as well, where customers check their different bank account s and transactions. Wells Fargo is specialized in different segments where it is one of the top companies, if it is not the top one.The most important segments are the homeowners, the small businesses, the agricultural businesses, the calculate card users and the prime home equity. In these segments, the company is performing very well, providing good quality services and good customer service which allow the company to constantly en expectant the customer loyalty, being able to clench its customers from the competitors. However, it does not mean that the others are abandoned. Wells Fargo really tries to emphasis that all customers are important, from the consumer banking over lending to the big institutional client. 3. devise matrixThe SWOT intercellular substance is an important matching prick that us to develop iv types of strategies for Wells Fargo * The SO (Strengths-opportunities) strategies use a Wells Fargo indwelling strengths to exit advantage of external opportun ities. * The WO ( weakenednesses-opportunities) strategies aim at upward(a) internal lightnesses by taking advantages of external opportunities. * The ST (Strengths-threats) strategies use a Wells Fargos internal strengths to avoid or reduce the impact of external threats. * The WT (Weaknesses-threats) strategies are vindicatory tactics directed at reducing internal weaknesses and avoiding external threatsStrengths 1. shit Image and Culture and values (ethical behavior) 2. Credibility 3. Statistics based on the industry and the government sources show its size and strength 4. eruditeness of Wachovia extension of the distribution channel and the spot of customers 5. Decentralization strategy 6. Strong position in the markets involved in 7. forethought 8. Innovation leading (Internet E-commerce) 9. Market leadership in the West the rangyst financial institution headquartered in the Western US that has a strong symmetricalness sheet and is able to steer through the pitfalls that plagued many of its competitors 10.The new products like the Wells Fargo Securities took from Wachovia securities business 11. Moodys credit rate Aaa (the highest possible) Weaknesses 1. Decrease of the net income and ROA and roe 2. peculiar(a) international presence 3. Bad reputation as a bank since the economic recession 4. Weakness asset quality among high real estate exposure 5. The Wachovia subprime mortgage problems 6. Overcommitted in credit default option swaps 7. naughty amount of goodwill ($23 billion) Opportunities 1. galore(postnominal) banks are struggling like Citigroup with negative Operate margin (-57. 9%), moolah income ($ -23. 9 one thousand thousand), and EPS (-3. 651) 2. close to Banks have recently fai conduct and have been seized by national officials like Lehman Brothers colonial Bank and warranty Financial group sin rates on their holdings has soared as high as 40% - Decrease the competition 3. build up internationally 4. Keep improving the internet uses 5. school new products for new businesses SO Strategies WO Strategies 1. Develop new internet applications and services for customers (S8, O4) 2. Increase promotions to delineate more customers (S1, S2, O1, O2) 3. Open branches in alien markets (S1, S3, O3) 4.Get closer to the customers needs and develop loyalty programs (S2, S5, O6) 1. Advertising campaign to reassure the consumers (W3, O1, O6) 2. Open branches in foreign markets (W2, O3) 3. Develop alternative services to diversify the ranges and not taper and mortgages (W4, O5) ST Strategies WT Strategies 1. Develop completive services and use warlike advantages to see market share (S3, S5, T7) 2. compact advantage of the wish of regulation 3. Develop a strong customer loyalty database (S4, S5, S6, O7, O8) 1. Develop alternative services to diversify the ranges and not focus and mortgages (W4, W1, T4) 2.Charging lower interest rates to the customers (W1, T1) Threats 1. go along deterioration in the hold an d credit market 2. High unemployment rate 3. starchy credit 4. Many homeowners cannot make mortgage payments 5. The value of houses has dropped the amount borrowed - great problem for owners and banks 6. The privation of regulation today has blurred the product and services bank offers 7. arguing with Bank of America and Citigroup 8. Superregional and International Banks are growing, they all tend to disperse globally 9. Assurance rates increase 4. Industry and disputation analysisThe financial industry counted nine main players before the economic crisis in 2008, which meant meridian electromotive force competitors for Wells Fargo including Bank of America, Citigroup, US Bancorp, Merrill Lynch, Morgan Stanly, Lehman Brothers, Colonial National and guaranty Financial Group. The economic recession has eliminated the weak banks that were not doing well enough to overcome the outcomes of the economic crisis, like Lehman Brothers, Colonial Bank and Guaranty Financial Group. Furt hermore, an economical selection has been made and only the best banks are still competing on this industry.The industry is currently suffering from the economic recession and all of its outcomes including the deterioration of the housing and credit market, high unemployment rate, and tight credit. That is why many banks, especially the community banks, are struggling and some even have failed, including Colonial National, and Guaranty Financial Group. Moreover some Banks like Citigroup are not performing well by loosing money and market share. Guaranty had more than $3 billion of securities baked by adjustable-rate mortgages.The bank has seen the delinquency rates on holdings soared by 40% before the federal officials seized the bank in August 2009. As we can see from the chart, in experimental condition of revenue Wells Fargo is not the best financial service company. Until 2007 Citigroup was the leader in gross sales but the economic crisis and the recession that have followed this crisis has led to a sharp slack of its sales. Since 2008, Bank of America is the leader in sales and the stronger competitor for Wells Fargo. However, its sales are fluctuating whereas the Wells Fargos sales show a slow but fuddled rise.This chart displays the evolution of the net income of the three main companies including Wells Fargo, Citigroup, and Bank of America. Wells Fargo was the last company in 2007 before the economic crisis in term of net income. However, we can see that the two competitors are not doing well enough to keep being competitive, especially Citigroup, which had a decrease of 210. 7%. All of the companies have seen its net income decreased but Wells Fargo has the slightest decrease which allow it the to have the highest net income in 2009 and shows by the representation its capacity to overcome though situations. 5.Type of strategies Wells Fargo shows the desire to take part in the top financial companies in the domestic market. This is one subdivis ion from their long-term strategies. This desire to compete with the market leaders such as Bank of America represent the results expected from pursuing certain strategies. check to this case, we can say that Wells Fargo is pursuing a market development and market discernment strategy, introducing present services into new geographic areas. This strategy, has in particular led to the acquisition of Wachovia and the extension of the Wells Fargos presence to the Eastern US.This market development strategy has required intensive effort for Wells Fargo in terms of investment and management. This strategy basically involves introducing present products or services into new geographical areas. Here by acquiring Wachovia, Wells Fargo can use a strong presence through the Wachovias distribution. The firms competitive position was clearly to improve compared to the market leaders. However, the company was preferably successful at what it does before the acquisition, which was a autochth onic condition prior to such acquisition.Then but not least, it already had the necessitate capital and management quality to manage the expended operations. With this acquisition, the firm has a huge distribution capacity throughout all of the Wachovias bank offices and retail stores. Combined with the strategy of decentralization, this will allow them to reach more consumers and increase the productivity. The year 2009 shows a quick preview about what the firm can achieve in the next years. The acquisitions or mergers are two normally used agencys to pursue strategies like market development or more generally intensive strategies including, market cleverness and product development.The market penetration consists in increasing market share for present products or services in present markets through greater marketing efforts (increase number of salespersons, advertising expenditures, promotion, and publicity efforts). Then, the product development strategy seeks increase sales b y improving or modifying existent products or services (it entails large research and development expenditures). A merger occurs when two faces of about satisfactory size unite to form one enterprise. That is what often happened in the Wells Fargos history and what helped the firm to grow faster and reach the size the firm had in 2008.On the other hand, an acquisition occurs when a large ecesis like Wells Fargo purchases a smaller firm or a firm not doing well, like Wachovia. By acquiring Wachovia, Wells Fargo has realize some major benefits * Provide improved capacity utilization * To gain access to new customers and products 6. lacuna Matrix The Strategic linear perspective and bodily process Evaluation (SPACE) Matrix, is a marketing tool used to help the company to define the best strategy to develop according to its internal strategical position (Financial Position and Competitive Position) and the external strategic position (Stability Position and Industry Position).Th e four quadrants of the Matrix indicate whether aggressive, conservative, defensive, or competitive strategies are most appropriate according the characteristics of the company and its industry. Financial Position * The banks return on asset is 0. 44 (decrease of 72%) but superior of all competitors * The Banks Net income was 3. 58 Billion (increase of 28%) and superior of all competitors * The Banks revenue was 42. 84 Billion (increase of 1. 51%) compared to the industry second-rate of 7. 98 Billion * The Banks earning per share 0. 912, over the main competitors and over the average industry (0. 91)Total Rating465520Industry Position * deregulating provides geographic and service freedom * Deregulation increases competition in the banking industry * Economic recession * fireth potential * Financial Stability Total 4213410 Stability Position * Banking deregulation has created imbalance throughout the industry * Less-developed countries are experiencing high inflation and politic al mental unsoundness * The barriers to entry into the market is high * The competitive pressure is highTotal -4-4-2-4-14 Competitive Position * The bank provides financial services through 6700 offices and retails stores in 40 states * Superregional banks, international banks are becoming increasingly competitive * The bank has a large customer base * Customer loyalty Total -1-5-2-2-10According to the SPACE Matrix, Wells Fargo presents an aggressive profile. The company is financially pretty strong, has some competitive advantages in a rather stable industry. The Wachovia acquisition is a great operation following the product development or market penetration strategy. 7. External Factor Evaluation Matrix (EFE) Regardless of the number of disclose opportunities and threats included in EFE Matrix, the highest possible kernel leaden score for an organization is 4. 0 and the lowest is 1. 0, and the average total burden score is 2. 5. An organization with 4. 0 total weighted score is responding in an outstanding way to existing opportunities and threats in its industry.It means, the firms strategies effectively take advantage of existing opportunities and minimize the potential adverse effects of external threats. mainstay External Factors Weight Rating weighted Score Opportunities * Many banks are struggling like Citigroup with negative Operate margin (-57. 9%), Net income ($ -23. 79 Billion), and EPS (-3. 651) * Some Banks have recently failed and have been seized by Federal officials like Lehman Brothers Colonial Bank and Guaranty Financial group Delinquency rates on their holdings has soared as high as 40% * Grow internationallyKeep improving the internet uses * Develop new products for new businesses * New customers in the Eastern US financial market 0. 090. 120. 050. 040. 070. 11 342423 0. 270. 480. 100. 160. 140. 3 Threats * Continued deterioration in credit market * High unemployment rate * Tight credit * Many homeowners cannot make mortgage payment s * The value of houses has dropped the amount borrowed * The lack of regulation today has blurred the product and services bank offers * Competition with Bank of America and Citigroup * Superregional and International Banks are growing, they all tend to hold out globallyIncrease in insurance rates 0. 100. 030. 070. 050. 110. 060. 050. 030. 02 222323423 0. 200. 060. 140. 150. 220. 180. 200. 060. 06 Total 1. 00 2. 80 Here we can note that the total weighted score is of 2. 80 is above the average of 2. 5, which means Wells Fargo is doing pretty well in the Financial industry, taking advantage of the external opportunities like the evil shape of the competitors and also containing the threats lining the firm like the competition with Bank of America. Of course, the firm could do better, improving its strategies to respond in better way to the threats and get a high total weighted score close to 4. 0.According to the case, Wells Fargo should expand more its activities on the inte rnational market, and develop new financial products and services to be more attractive and competitive. Moreover, the firm must find solutions to overcome the bad state of the economy and its outcomes. 8. C. familiar Factor Evaluation Matrix This strategy-formulation tool summarizes and evaluates the major strengths and weaknesses in the functional areas of business. Like in the EFE Matrix, the total weighted score can range from a low of 1. 0 to a high of 4. 0 with an average score being 2. 5. Total weighted scores well below 2. 5 characterize organizations that are weak internationally whereas scores significantly above 2. 5 indicate a strong internal position. Key External Factors Weight Rating Weighted ScoreStrengths * Brand Image and Culture and values (ethical behavior) * Credibility Statistics based on the industry and the government sources show its size and strength * Acquisition of Wachovia extend the distribution channel and the number of customers * Decentralization st rategy * Management * Innovation leadership (Internet E-commerce) * Market leadership in the West the largest financial institution headquartered in the Western US that has a strong balance sheet and is able to steer through the pitfalls that plagued many of its competitors * Moodys credit rate Aaa (the highest possible) 0. 070. 090. 110. 100. 060. 040. 090. 04 44443343 0. 280. 360. 440. 360. 180. 120. 360. 2Weaknesses * Decrease of the net income and ROA and ROE * Limited international presence * Bad reputation as a bank since the economic recession * Weakness asset quality among high real estate exposure * The Wachovia subprime mortgage problems * Wachovia is overcommitted in credit default swaps 0. 080. 060. 080. 060. 070. 05 212212 0. 160. 060. 160. 120. 070. 10 Total 1. 00 2. 89 The IFE Matrix provides important for strategy formulation. With a total weighted score of 2. 89, we can say Wells Fargo has a pretty strong position in the financial industry and can expect to become stronger and stronger because the firm knows how to create competitive advantages and how to use its strengths. 9.IE Matrix The IE Matrix is based on two key dimensions the IFE total weighted scores on x-axis and the EFE weighted scores on the y-axis. The Internal External Matrix inputs are the EFE and IFE total weighted scores. As the EFE Matrix and the IFE Matrix have shown, Wells Fargo had 2. 89 for EFE and 2. 80 for IFE. In the IE Matrix, we can see the red dot represents Wells Fargos position on the Matrix. It is in the V cell, which suggests that Wells Fargo should use a hold and maintain strategy consisting of the Market Penetration and Product Development strategies it should the most efficient strategy for the firm after the stage of the acquisition.However, the firm is very close to the cell I, II, and IV, which means the companys situation can be descried as slow growth and build and where intensive strategies would be the most adaptable like market penetration and marke t development. 10. kibibyte strategy Mix The Grand strategy matrix is based on two evaluative dimensions competition position and market growth. Wells Fargo is located in the quadrant I of this Matrix, which means that it is in a rather excellent strategic position. Therefore, continued concentration on current markets (market penetration and market development) and products (product development) is an appropriate strategy. We can notice that a notable case from its established competitive advantages would be unwise. Rapid Market Growth Quadrant I Quadrant II Strong Competitive Position Weak Competition Position Slow Market Growth Quadrant IV Quadrant III